The goal here is to see if the video is presenting on your site at all, or if it's not even appearing where it should. Can you try once more to add the video to your store, and then follow up with me here to let me know once you've tried?.First, can you provide us with a link to your store and let us know on what page you're trying to add the video?.So, you video could actually be on your website currently, but the message is trying to tell you that the length/quality of the video may prevent it from being played as expected. Sometimes, this message can appear when the theme you're using in your store has issues playing the video. Thanks for providing a copy of the error message you're receiving. Hey there, Thanks for joining in on our thread here! I hope you're doing well. However, before I advise on that being something we need to do, I'd love to hear the results of the above tests! Please, give those tests a try and follow up with me to let me know how things go! Often times in situations where Vimeo is giving folks trouble, a reachout to Vimeo for support is needed. Can you try loading your intended video to a freshly downloaded version of your theme? If it works, then we know it's theme related!.Can you try loading a public vimeo to your theme, and seeing if that plays? If it does, we know it's a setting associated with your video specifically. We can do a few tests here to confirm this. Good idea to go with Vimeo in order to help boost your privacy and protect your content! Vimeo doesn't require any sort of special formatting when adding a video to your Shopify theme sections, unlike YouTube, so issues with having a video actually play are most often related to the settings of the Vimeo Video itself. Hey there, Thanks so much for reaching out to the Shopify Community today with your Vimeo video situation! I'm happy to discuss this situation with you, and see if we can get things resolved.
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